Frequently Asked Questions
Everything you need to know about our premium cashmere and luxury services.
Where does NAKEDCASHMERE source its wool?
Our cashmere is sourced directly from the Alashan Mountains in Inner Mongolia, home to the finest goat fibers in the world, ensuring sustainable practices and premium quality.
How should I care for my cashmere garments?
We recommend hand washing in cold water with mild detergent or using a specialized cashmere wash. Lay flat to dry and never wring or hang your cashmere to avoid stretching.
What is your return policy?
We offer free returns and exchanges within 30 days of purchase for all unworn, unwashed items with original tags attached.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout.
Why is some cashmere more expensive than others?
The price reflects the grade of the fiber. We use Grade A cashmere, which features the longest and finest hairs, resulting in less pilling and a softer feel that lasts for years.
How can I prevent pilling on my sweater?
Pilling is a natural occurrence in luxury fibers. You can easily remove pills using a cashmere comb or a motorized fabric shaver to keep your garment looking new.